Frequently Asked Questions about The Academy:

What kinds of memberships do you offer?

We offer Premium and an Essential (Free) membership. Premium membership will give you access to EVERYTHING on the MacRae Way Academy.  Please see below for our membership options.

	Annual	Monthly	Platinum Annual BEST VALUE	Essential
Essential Articles
Premium Videos
Premium Articles
UNLIMITED access to ALL Courses and ALL Academy Content
Essential Videos
Meet via Zoom & Unlimited access Office Hours
Podcasts
Whistle While You Work downloadable CD
60% off MacRae Way Courses			Unlimited Access to Courses

Is my payment information safe?

We use the PayPal gateway to process your payment. This is a best-in-class payment solution, and we store no personal or financial information on our site, beyond your name and email address.

How do I upgrade my membership?

If you want to change your membership from Basic to premium, go to your Account page and select Subscriptions. Then click Change Plan and select the Premium plan you’d like.

How am I billed?

It depends on which membership you select. All memberships are recurring and you are billed based on the terms of the type you select. We have a billing membership to meet every need!

How do I cancel?

To cancel your Premium RECURRING membership (ALL memberships automatically renew),  go to My Account -> Subscriptions, and select Cancel.  Your Premium membership will not be renewed on the next payment date, while you will remain Premium for the remainder of the period for which you have already paid.

What type of internet connection do I need to watch?

The Academy videos are in High Definition to enhance your training experience and make every nuance easily visible. You can access them with a consistent speed of at 7 mbps or greater. Our Courses can be viewed at 4 mpbs or greater.  Satellite services can be inconsistent, providing a high speed, i.e. 8 mpbs, one minute and dropping to 2 mpbs the next. You can check to determine your speed and  a reliable test for your connection can be found HERE

Can I ask you questions about Academy content?

Absolutely, we do that via Zoom and our Office Hours. You can read about all the details, HERE

As it relates to very specific questions, we take the responsibility of advising handlers with their dogs very seriously,  as helping the dogs and handlers is our priority.  To that end we advise specifics when we can see your dog and we have that visual as a basis for one on one discussion.  We’ll do our best to answer any general questions and if you would like a very detailed response, we also do virtual lessons; details for those can be found here, Virtual Lessons

Why? If you ask a question based on a description of what your dog is doing, that is your impression of the circumstance, subject to our interpretation, which may not accurately represent what is happening.  If you or we are incorrect, the recommendation provided may actually cause more harm than good.

For example, if your dog had a great deal of eye and we (and you) did not know this and we advised that you stopped your dog more frequently, that advice may actually exacerbate the eye in your dog, making for a greater problem. Yet, for the dog without a great deal of eye it might be very sound advice. This applies not just to eye, but to all different types of problems and different types of dogs. Dogs that are very flanky require a different approach than the line dog, the excitable dog versus the cautious dog, the confident dog compared to the dog that needs confidence built, etc. You can see the inherent risk without a visual of your dog, the situation and having that specific example as a point of reference in a one on one discussion. We also do lessons  without video for consults, concept discussion, motivation and help with the mental side of trialing.

What should I do if I’m having a problem with accessing content?

Please contact us with any problems, we’re here to help!  macraesheepdogs@gmail.com